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FAQs for Tax Filing Employers and Third Party Agents - Unemployment Modernization - Unemployment Insurance

With the implementation of a new UI system, there will be many frequently asked questions (FAQs). This is where you will be able to get the answer to those questions. We will continue to develop and expand the list of FAQs as the project moves forward. The questions have been organized into topics to make it easier to search.

If you have a question not answered here, please send it to:
dluiminfo-dllr@maryland.gov

General Questions

  1. Q: What is the MW Consortium Unemployment Insurance Modernization (UIM) project?
    A:
    The MW Consortium Unemployment Insurance Modernization (MW UIM) is a partnership between the Maryland Department of Labor Licensing & Regulations (DLLR) and Workforce West Virginia to modernize the unemployment insurance system and create a state-of-the-art solution to provide unemployment programs and services. The Consortium’s goals for the new system are to:
    • Improve customer service
    • Eliminate manual, labor-intensive processes
    • Increase data accuracy
    • Improve security and privacy
    • Allow real time data sharing
    • Apply common technical standards
    • Improve maintenance and support
       
  2. Q: I submit my UI wage files electronically. What will this mean for me?
    A:
    When the new system goes live, you will still file your unemployment taxes electronically. We will be providing on-line videos and information well before the go-live date so you can make sure you are ready to use the new system as easily as possible.
     
  3. Q: How can I get more information about the modernization project?
    A:
    Continue to check in at this website. Beginning in June 2017, you will be able to register to receive updates by email. This will be the best and easiest way to make sure you have the most current information.

Schedule

  1. Q: When will the new system go-live?
    A:
    The new system is scheduled to go-live on November, 2018.
     
  2. Q: Will there be a “test” period for employers and third party agents to test submission of their wage files prior to go-live?
    A:
    Yes. Employers and third party agents will be able to test their wage file submissions between November, 2017 and May, 2018.

Accounts and Account Numbers

  1. Q: Will I have to re-register my account?
    A:
    All of your current account information will transfer to the new system. However, some additional information will also be required. There will be a “mini-registration” in the new system to capture that additional information.
     
  2. Q: Will my account number be the same?
    A:
    Yes. If you have a current account number it will be carried over to the new system. All account numbers will be 10 digits.

Employer Status

  1. Q: Will the modernization change the existing method of application to convert to reimbursing status?
    A:
    Agents or employers may submit a request electronically, but will also have to provide a hard copy request in writing. The request still has to be submitted before December 1st, with the change effective January 1st.
     
  2. Q: Will it be necessary for any changes to be made to the Powers of Attorney we currently have in place with clients?
    A:
    Authorizations provided by employers to Third Party Agents through Powers of Attorney will be carried over to the new system. Any changes to authorizations or employer-agent relationships will require new documentation.

Third Party Administrator Roles

  1. Q: Will certain TPA roles be assignable? Will only one TPA be assignable to each role or will each TPA be able to do whatever roles assigned?
    A:
    Each TPA will have specific roles. There are system driven roles that provide the TPA with specific functionality.
     
  2. Q: Will each TPA account have users assigned? Or will there only be one main login for a TPA and all users will be using it? If so, can more than one user be logged in at a time?
    A:
    The system design is still being finalized for this functionality. We will provide updated information when that is completed.
     
  3. Q: Will there be provisions for employers who have one TPA handling unemployment claims and another reporting payroll?
    A:
    Yes. Employers may designate multiple agents to have different roles through the Power of Attorney.

Power of Attorney

  1. Q: Will POAs be grandfathered in? Will you be able to assign accounts to one main TPA login or will each employer SAN need to be associated manually? Will you do this or do we need to? Or will employers need to grant access to a TPA or TPAs?
    A:
    If a POA is currently on file and active, that information will be transferred to the new system. The TPA login process is still currently in the design phase. We will be able to provide updated information when that is finalized.
     
  2. Q: Will modernization change the process of establishing Power of Attorney (POA) and Official Mailing Address (OMA). Will this become an online function in the future?
    A:
    All Third Party Administrators will be required to submit a Power of Attorney (POA) to perform activity on an employer's account. Also there will be three addresses required in the new system: Mailing, Business, and Legal address. This can and will be handled electronically through the new system.
     
  3. Q: Will more than one TPA be able to be granted access/POA on an account on the new system? Will there be unlimited TPAs able to be assigned?
    A:
    Yes, but the TPA must have a POA on file and have been approved by the agency (DLLR-UI). Each POA must designate the specific functionality for which the TPA will be provided access.
     
  4. Q: Will the TPA replace the POA form?
    A:
    If the existing POA has been currently filed with the state of Maryland then you will not have to replace the POA unless it is expired or invalid. All TPA's will require an active POA for the period of activities the TPA intends to perform in the new system.

Tax Rates, Benefit Charging, Payments, and Protests

  1. Q: Will modernization require reimbursing billing payments to be made electronically?
    A:
    The preference would be to receive payment electronically. However, payments can also be made by check and a P.O. Box has been established for reimbursable payments.
     
  2. Q: Will benefits statements be available on the new system?
    A:
    Yes
     
  3. Q: Will benefits charged need to be protested on the new system?
    A:
    Benefit charges can be protested via the new system or by mail.
     
  4. Q: Are there expected to be any changes to the SIDES program?
    A:
    SIDES will continue to function as it has and the new system will interface with it. If there are any changes to how employers and agents interface with SIDES they are expected to be
    minimal.