Automated Phone Service and Voice Mail System is Offline at State Offices in Baltimore City
The automated phone answering service and voice mail system that supports State offices located in Baltimore City is not currently working.
Phone lines for the various boards and commissions (Division of Occupational and Professional Licensing) ordinarily answered by the automated system must be answered
manually. Thus, each board and commission can only handle one incoming call at a time. Because the voicemail system is not functioning, any additional calls received
while an extension is in use will ring unanswered until the caller hangs up.
The Division has adjusted its customer service procedures so that board and commission staff will be available to manually answer as many calls as possible. Callers
should be aware that they may need to call an extension multiple times in order to reach a member of our staff.
Any call directed to an individual extension (a phone at a staff member's desk) will ring until answered by a staff member or the caller hangs up. The voicemail
system is not functioning.
Staff members are not able to access any voice message previously received.
Given the circumstances with our telephonic communication system, the Division recommends that, if possible, individuals contact staff by e-mail or attempt to
resolve matters through our online system. A list of contacts, including name and email address, can be found at
on our Contact Us page.
The Department of Information Technology (DoIT) technicians are making every effort to expedite the installation of a new voice mail system. Thank you for your patience.
We apologize for the inconvenience.