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The Office of the Commissioner of Financial Regulation
("Commissioner") does not regulate
most credit card companies, or the banks that issue them.
Should you have a complaint about your credit card company,
we suggest that you contact the credit card company first
to try to resolve the matter. If you are unable to resolve
your issue, however, you may file a complaint with the credit
card company and its regulator. Additional consumer resources
include the Office
of the Maryland Attorney General Consumer Protection Division
and the Better
Business Bureau. Additionally, the Consumer Financial
Protection Bureau (CFPB) takes complaints through the CFPB website,
and through a toll-free number 1-855-411-2372.
Please see the Advisory for more information.
The only credit card issues under the direct jurisdiction
of the Commissioner involve state chartered banks and state
chartered credit unions that issue credit cards. Please
check Institutions
We Supervise. for a list of state chartered banks and
state chartered credit unions that the Commissioner supervises.
If your bank or credit union is on that list, you may a
file a complaint
(directions on how to file a complaint) with the Commissioner.
Below, you will find a list of credit cards, the banks that
issue the cards, and the proper regulator to contact regarding
your inquiry or complaint. If you locate the name of the
credit card about which you have an inquiry or complaint,
please follow the link to the primary regulator for that
credit card for assistance. (Note: There is also a link
to the credit card's website if you click on the credit
card's name.)
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