Filing a complaint - State Board of Cosmetologists
A complaint may be filed against a licensee or salon regulated by the State Board of Cosmetologists. To initiate the complaint process, please complete the Complaint Form and submit it with any supporting documentation or evidence to [email protected].
Your complaint submission must include your name, current address, and signature. Anonymous complaints will not be accepted.
Complaint Submission Process
- Complete and sign the Complaint Form.
- Attach any supporting documents, photographs, or other evidence.
- Email the completed materials to: [email protected]
If you would prefer to mail your complaint, you may send it to:
Board of Cosmetologists
100 S. Charles Street, Tower 1
Baltimore, MD 21201
Once the Board receives your complaint and confirms that all required information has been provided, the matter may be reviewed for investigation.
An acknowledgment letter will be sent to the complainant, with a copy provided to the respondent.
Important Information Regarding Board Jurisdiction
Please be advised that the Board’s authority is limited to matters involving:
- Licensing violations
- Sanitation and health requirements
- Violations of applicable laws and regulations governing cosmetology practice
The Board does not have jurisdiction over:
- Dissatisfaction with services provided
- Monetary disputes or requests for refunds
- Awards for damages or injuries
For those matters, you may wish to contact the Better Business Bureau (BBB), the Maryland Consumer Protection Division, or seek private legal counsel.
Consumer Protection Resources
Maryland Consumer Protection Division
If you are a Maryland consumer and have a dispute with a business — or if you live outside Maryland but the transaction occurred within Maryland — you may file a complaint with the Consumer Protection Division. Through mediation, they may assist both parties in reaching a mutually agreed-upon resolution.
Consumer Hotline: (410) 528-8662
En Español: (410) 230-1712
Toll-Free: 1-888-743-0023
Fax: (410) 576-7040
Better Business Bureau of Greater Maryland
Phone: (410) 347-3990
Complaint Form
Please complete the Complaint Form and submit it as instructed above.