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And the Secretary's Citation Winner for Excellent Customer Service is...

...William Banks, Investigator, Maryland Home Improvement Commission!! Congratulations Bill!

Maryland Home Improvement Commission investigator, Bill Banks, was contacted by a homeowner who was unhappy with the installation of a patio. The patio was not built to code and the contractor abandoned the job. Many of the protections afforded to homeowners come when they use licensed contractors but unfortunately, the contractor hired by this homeowner was not licensed. Mr. Banks negotiated with the contractor on the homeowner’s behalf and was able to recover $12,000 of the homeowner’s money within 11 days. The homeowner wrote an email to Mr. Banks’ supervisor and said that he, “displayed superb business acumen, professionalism, overall knowledge and negotiation skills.” He stated that this experience gave him greater overall confidence in Maryland government and especially the Department of Labor, Licensing, and Regulation and Maryland Home Improvement Commission.

L to R: Lt. Governor Boyd Rutherford, DLLR Secretary's Citation Winner William Banks of the Maryland Home Improvement Commission and Governor Larry Hogan
L to R: Lt. Governor Boyd Rutherford, DLLR Secretary's Citation Winner
William Banks of the Maryland Home Improvement Commission, and Governor Larry Hogan
Deputy Executive Director of MHIC, Debbie Irvin-Cromwell: DLLR Secretary's Citation Winner William Banks of the Maryland Home Improvement Commission; DLLR Secretary, Kelly Schulz; Commissioner of Occupational and Professional Licensing, Victoria Wilkins; and DLLR Deputy Secretary David McGlone
L to R: Deputy Executive Director of MHIC, Debbie Irvin-Cromwell: DLLR Secretary's Citation Winner William Banks of the Maryland Home Improvement Commission; DLLR Secretary, Kelly Schulz; Commissioner of Occupational and Professional Licensing, Victoria Wilkins; and DLLR Deputy Secretary David McGlone

Way to go, Bill!