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Complaints may involve unethical conduct, incompetence, unlicensed practice, misrepresentation, plan
stamping, or a number of other practice allegations. Monetary disputes or complaints alleging "non-performance"
are usually deemed to be contractual matters over which the Board has no jurisdiction. The complaint must
contain sufficient factual evidence to indicate a clear violation of the registration law. Accusing another
person of a violation of the law is a serious matter; therefore, you should be certain that there is a
wrongdoing and not file a complaint just because you feel there may be a violation.
The Board uses a common complaint form which can be obtained from our office or
online. It is mandatory that a completed and signed
complaint form be submitted because anonymous complaints are not accepted. An acknowledgement letter will be
sent to the Complainant with a copy to the Respondent.
Complaints are reviewed by a Complaint Committee which is comprised of two members of the Board. The
Complaint Committee may refer a complaint for investigation if it is of the opinion that more information is
needed to make a determination with regard to a particular complaint. If the Board determines, based on the
Complaint Committee’s recommendations, that a violation of the law has occurred, a hearing will be scheduled
before the Board or an Administrative Law Judge. A final order can be appealed to the Circuit Court. A similar
complaint process is in place for complaints related to unlicensed practice.
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