DLLR's Division of Occupational and Professional Licensing
 

Changes to Your Examination Appointment - CPA Examinations - Maryland Board of Public Accountancy
 

After you have made an appointment for an examination section, you may find it necessary to change or cancel an appointment. Be aware that you may be required to pay a penalty or forfeit your examination fees, depending on when you notify Prometric of the change or cancellation.

Change the Date, Time or Location of an Appointment

You may reschedule an existing appointment by one of three methods:

  • Use Prometric’s Web scheduling tool. The system is available 24 hours a day, seven days a week.
  • Call the Prometric Candidate Services Call Center at 1-800-580-9648. The Center is open Monday through Friday from 8:00 a.m. to 8:00 p.m. Eastern time.

Call the local test center where your appointment is scheduled.

You may reschedule at Prometic's website, call the local test center, or the Candidate Services Call Center. You must speak directly to the local test center staff. You cannot leave a message to reschedule your appointment.

Candidates testing with special testing accommodations should call 1-800-967-1139 to reschedule Candidates using a teletypewriter (TTY) should call 1-800-529-3590.

Some types of accommodations are only available at a limited number of test centers. The Maryland Board of Accountancy will have already notified you of this before you received your NTS.

If you need to reschedule your appointment, review this table to determine deadlines and associated fees. Please note that Saturday is considered a business day.

Rescheduling Fees
Rescheduling fees are established by Prometric and are not set by the Maryland Board of Public Accountancy.
 
If you call this many days before your scheduled appointment… You will pay this fee to Prometric to make a change to the scheduled appointment. Examples:
30 or more days before your scheduled appointment $0.00 You have already made an appointment to take BEC on Wednesday, August 18 at 8:00 a.m. On Friday, July 16, you realize that you have a conflict on August 18th so you contact Prometric to reschedule. Because you rescheduled 33 days before the scheduled appointment, you will not have to pay a fee to reschedule. You may reschedule to a date either before August 18th or after August 18th; however, you cannot reschedule to a date within five business days of when you do the rescheduling (e.g., July 17, 19, 20, 21 or 22).
5-29 days before your scheduled appointment $35.00 You have already made an appointment to take REG on Saturday, October 2. On Friday, September 24th you realize that you won’t be able to take your examination on October 2nd and you contact Prometric to reschedule. Because you rescheduled within the 30 - day window, you will be required to pay $35.00 to make a change to either the date, time or test center where you will take the REG section of the examination. You may reschedule to a date either before or after October 2nd; however, you cannot reschedule to a date within five business days (Saturday is a "business day", but not Sunday) of when you do the rescheduling.
Five business days and up to 24 hours before the time of your scheduled appointment. Fee depends on the examination section:

AUD: $76.50
BEC: $42.50
FAR: $68.00
REG: $51.00		 You have already made an appointment to take FAR on Monday, October 18 at 1:00 p.m. PDT at a test center in Los Angeles. On Tuesday, October 12 at 10:00 a.m. PDT you contact Prometric to change the date of the appointment to October 19th. Because you contacted Prometric after 12:00 noon Eastern time (9:00 a.m. Pacific Time) five business days before the originally scheduled appointment (Saturday is a "business day", but not Sunday) you are required to pay $68.00 to make the scheduled change. Because you rescheduled fewer than five days before your originally scheduled appointment, you will not be able to reschedule to a date and time earlier than the original appointment time, but you may reschedule to a date and time on or after October 19th.
If fewer than 24 hours before the time of your scheduled appointment. You must reapply and pay a new registration fee to the Board to receive a new NTS pursuant to COMAR 09.24.05.04 (H) You cannot make your appointment on the date scheduled to take any examination section, regardless of the reason, your NTS for that section becomes void.
 

Cancel an Appointment (Subject to same fees as rescheduling)

You may cancel an existing appointment by one of three methods:

  • Use Prometric’s Internet scheduling tool. The system is available 24 hours a day, seven days a week.
     
  • Call the Candidate Services Call Center at 1-800-580-9648. The Center is open Monday through Friday from 8:00 a.m. to 8:00 p.m. Eastern time.
     
  • Call the local test center where your appointment is scheduled. Leaving a voice-mail message at the local test center is NOT an acceptable method of canceling your appointment.

If you need to cancel your appointment and do not wish to reschedule, you will NOT receive a refund of the examination fees you have paid. If you do not appear for your appointment, you will NOT receive a refund of the examination fees you have paid.

Candidates testing with special testing accommodations should call 1-800-967-1139 to cancel. Candidates using a teletypewriter (TTY) should call 1-800-529-3590 to cancel an appointment.

Ineligibility

If the Maryland Board of Accountancy informs NASBA that you are no longer eligible to take the Uniform CPA Examination, your NTS will be cancelled. You will receive a copy of a canceled NTS by United States mail, fax or e-mail, depending on the method you identified as your preferred method for receipt of information.

If you have NOT scheduled an appointment, you do not need to take any other action. If you have scheduled an appointment, NASBA will contact Prometric to cancel your appointment and rescind your eligibility. In the event that you are no longer eligible to take the examination, you will NOT receive a refund of any examination fees

Refunds

Examination fees will NOT be refunded.

Test Center Closings

If severe weather or other local emergency requires a test center to be closed, every attempt will be made to contact you. However, if you are unsure if your test center is open on the day of your examination, you may call the local test center directly. If the center is open, it is your responsibility to keep the appointment.

If the center is closed, you will be given the opportunity to reschedule without penalty. If you are unable to contact the local test center, check on the Web, or call the Candidate Services Call Center at 1-800-580-9648, Monday through Friday, from 8:00 a.m. to 8:00 p.m. Eastern time.

 

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Questions or comments regarding the Board of Public Accountancy may be directed to cpa@dllr.state.md.us.
Questions or comments regarding the Division of Occupational and Professional Licensing may be directed to op@dllr.state.md.us.
Questions or comments regarding the DLLR website may be directed to webmaster@dllr.state.md.us.

Updated December 8, 2009
 
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