The ESOL Customer Service Training Curriculum was developed through funding from the
Maryland State Department of Education, Montgomery College, and MontgomeryWorks. It was also funded in part by
Abt Associates Inc., under their Adult Education Coordination and Planning Project that was funded by the U.S.
Department of Education’s Office of Vocational and Adult Education.
For your convenience, this training curriculum may be downloaded as one document, or by individual section.
The documents are available in PDF format (download Adobe Acrobat for free)
The Entire ESOL Customer Service Training
Curriculum (PDF document, 2.7MB)
The Curriculum by Section
- Introduction
- Credits/Background (PDF document, 96KB)
- Curriculum Overview (PDF document, 84KB)
- Teacher Guides
- Teacher Guide Unit 1 (PDF document, 312KB)
- Teacher Guide Unit 2 (PDF document, 333KB)
- Teacher Guide Unit 3 (PDF document, 314KB)
- Teacher Guide Unit 4 (PDF document, 392KB)
- Teacher Guide Unit 5 (PDF document, 308KB)
- Teacher Guide Unit 6 (PDF document, 225KB)
- Teacher Guide Unit 7 (PDF document, 142KB)
- Student Books
- Student Book Unit 1 (PDF document, 135KB)
- Student Book Unit 2 (PDF document, 1MB
- Student Book Unit 3 (PDF document, 106KB)
- Student Book Unit 4 (PDF document, 145KB)
- Student Book Unit 5 (PDF document, 162KB)
- Student Book Unit 6 (PDF document, 73KB)
- Student Book Unit 7 (PDF document, 68KB)
- Portfolio Workbook (PDF document, 84KB)
- References (PDF document, 49KB)
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