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DLLR's Division of Workforce Development and Adult Learning

 

Frequently Asked Questions (FAQs) - Maryland Microsoft "Elevate America" Program

 
  1. Who can access the Microsoft vouchers?
  2. When will the vouchers be available?
  3. Will vouchers be available at all One-Stop Career Centers and Community Colleges?
  4. How many vouchers are available, and how are they being allocated among the One-Stop Career Centers, Adult Learning, Community Colleges, DORS and DHR?
  5. How do I know if I am eligible to receive a voucher?
  6. Is there a deadline to receive a voucher?
  7. Do the vouchers have an expiration date?
  8. How many types of vouchers are there, and what's the difference between them?
  9. Where can we learn more about these training programs offered by the Elevate America program?
  10. Why is registration necessary?
  11. Can someone get more than one voucher?
  12. Where will the training take place (at One-Stop Centers of Community Colleges)?
  13. How will I know what course(s) to take?
  14. Where can I take certified Microsoft exams?
  15. What's the difference between the vouchers being distributed by the One-Stop Career Centers and Adult Learning and the vouchers distributed by the Community College system, or DORS?

1.  Who can access the Microsoft vouchers?
Any Maryland resident may request and receive a voucher. The vouchers will be distributed through the state's One-Stop Career Centers and their partners, community colleges, the Department of Rehabilitation Services (DORS).

2.  When will the vouchers be available?
The release date of the vouchers is October 14, 2009 and can be issued until January 12, 2010 or until vouchers run out.

3.  Will vouchers be available at all One-Stop Career Centers and Community Colleges?
Vouchers will be distributed to One-Stop Career Centers and participating Community Colleges, but people can request a voucher at any One-Stop Career Center within the state.

4.  How many vouchers are available, and how are they being allocated among the One-Stop Career Centers, Adult Learning, Community Colleges, and DORS?
Statewide there are 6,000 E-Learning Vouchers for Microsoft Windows, Office 2003 or Windows Vista & Office 2007. There are 1,500 IT Professional level E-Learning training vouchers and 3,000 each Certification Test Vouchers for Office 2003 and Office 2007 for a total of 6,000 test vouchers. Not all colleges are providing E-Learning training vouchers, so please contact them independently to confirm availability.

5.  How do I know if I am eligible to receive a voucher?
Vouchers are available to all Maryland residents (except Maryland state employees and staff).
Individuals will be required to be registered at one of the participating community colleges, One-Stop Career Centers, Adult Learning locations, or the Department of Rehabilitative Services offices in order to receive a voucher.

6.  Is there a deadline to receive a voucher
All vouchers must be distributed to and activated by customers by January 12, 2010.

7.  Do the vouchers have an expiration date?

  • E-learning vouchers must be must be distributed and activated by customers by January 12, 2010 and they must be used within 12 months after there activation date.
  • Exam vouchers must be activated and used by January 12, 2010.

8.  How many types of vouchers are there, and what's the difference between them?
There are two types of e-Learning vouchers.

  1. Training on Microsoft products - two different courses (6,000 ESD vouchers):
      1. Windows Office 2003
      2. Windows Vista & Office 2007
  2. For people who want to work in the IT field: IT Professional Extended Library (1,500 ESD vouchers).

There are also vouchers for two different certification exams that can eventually lead to Microsoft business certification:

  1. Office 2003 (3,000 ESD vouchers)
  2. Office 2007 (3,000 ESD vouchers)

9.  Where can we learn more about these training programs offered by the Elevate America Program?
The Microsoft Elevate America website includes information about the training programs. In addition, One-Stop Career Center staff and partner agency staff can inform customers about the voucher program and you may visit the Maryland Dept. of Labor, Licensing and Regulation website for additional information.

10.  Why is registration necessary?
We want to be able to track whether and how these vouchers make a difference in people's careers and lives - so we need to register all of the recipients.

11.  Can someone get more than one voucher?
You can obtain only one voucher at a time. Once a person has completed a course or taken an exam, they could request a voucher for another course after showing documentation that they have completed the first course provided that vouchers are still available and before the deadline date of January 12, 2010.

12.  Where will the training take place (at One-Stop Centers or Community Colleges)?
The training is delivered over the Web through E-learning, so anyone who has a computer and an Internet connection at home can take the training there. People who don't have computers and Internet access at home may be able to use computers at our One-Stop Career Center (subject to availability) or possibly their local library (subject to the library's rules).

13.  How will I know what course(s) to take?
Information and an assessment tool are available on the Elevate America website.

14.  Where can I take certified Microsoft exams?
Microsoft has a list of Certiport certified testing sites listed on the Microsoft website.

15.  What's the difference between the vouchers being distributed by the One-Stop Career Centers and Adult Learning and the vouchers distributed by the Community College system, or DORS?
There is no difference in the vouchers themselves, all participants will be registered in the same system.

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